Managing Your Subscription & Redeeming Credits
NOTE: As of January 1, 2023, credits are redeemable for ALL digital products in the shop excluding limited edition collaborative projects!
STEP 1: Make sure you are signed up for one of our subscription options. This is how you will receive your first credit, redeemable for any unit of your choice. You can subscribe here: https://www.harborandsprout.com/collections/subscriptions
STEP 2: In order to access your first credit, you will need to be logged into the shop using the same email you used to sign up for your subscription. If you have not already created a shop account, you will need to do so. Again, please make sure your account uses the same email you used to purchase your subscription.
You will see a link in your customer account that says "manage subscription". This is where you can update your payment method, change your order frequency, or cancel your subscription.
STEP 3: Once you are logged in, you will see this screen. When you click on the “available credits” tab on the bottom right of your screen, you should see a balance of 1 credit if you have just signed up. If you have been a subscriber for a while and have built up multiple credits over a few months, you will see the balance reflected here.
STEP 4: Choose the product you'd like to redeem your credit for and add it to your cart. Note that you can redeem ONE credit per transaction, so if you have built up a balance of points and would like multiple units, you will need to complete one transaction for each unit or morning basket. If you have a combo subscription, you will need to have both a morning basket and a unit in your cart to utilize the full code.
You can shop individual units here: https://www.harborandsprout.com/collections/h-s-individual-units
STEP 5: Redeem your credit for your unit. Click the "available credits" tab and make sure you have a balance of at least one credit. Next, click the "redeem" button next to "unit credit". Click the green check mark to activate your discount, then click the "copy" button that appears next to the unit credit image. This will copy the code you will paste in the discount code box at checkout, making your unit free.
